Legal Notice

All notices from Monarch Butterflies to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Monarch Butterflies shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to Monarch Butterflies
™  (depending on the order within one day to up to 5 weeks for butterfly orders)

Copyright Notice

All content appearing on this Web site is the property of:
Monarch Butterflies

Copyright © 2015 Monarch Butterflies
. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015 Monarch Butterflies. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Monarch Butterflies. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Monarch Butterflies or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Monarch Butterflies and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Monarch Butterflies believes that customer conduct violates applicable law or is harmful to the interests of Monarch Butterflies and its subsidiaries.

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Monarch Butterflies and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Monarch Butterflies believes that customer conduct violates applicable law or is harmful to the interests of Monarch Butterflies and its subsidiaries.

Shipping and Delivery

At this time, Monarch Butterflies ships livestock to locations within Canada and the USA from farms located in the States and all other items globally. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. All our orders are send with insurance which means in case of loss/damage you will be refunded or we will send out a replacement order if the courier company processes the claim. No courier company takes and liability on perishable items unless the package is damaged.. We do not cover any shipping costs for orders and if you are not satisfied with your order we can send a replacement if requested. Our livestock has a 24 guarantee is only for adult butterflies and excludes any other stages. If shipping fees are not payed we cannot send out replacements. We do not recommend shipping insects although our shipping success rates are high. Weather, distance traveled and many other factors can prove to be fatal to these insects. Our packaging is designed for the safe arrival of your insects but cannot guarantee their survival as only 5% out of every 100 eggs of monarchs reach the butterfly stage. We simply cannot control or guarantee that all caterpillars will reach the butterfly stage. Before ordering you must agree to these terms and conditions. If your caterpillars did not survive you must email us all photos of the insects that did not survive within 30 minutes of your package arrival. If the package is left at the front door and is not attended to this warranty is void. Before making any livestock order you click and agree that you read our terms and conditions.



Guarantee of Livestock

We guarantee that your caterpillars were living, healthy specimens and carefully packaged for safe arrival. However, as they are living organisms, some circumstances are simply unpredictable and beyond our control and therefore we cannot guarantee that all caterpillars will survive to pupation.  It has been our experience that when you follow the instructions included with your order you will have a positive experience.

We do not replace caterpillars unless they DO NOT arrive as living specimens. In the unlikely event that there is a problem we must be contacted within 30 minutes of receipt and inspection of your order.  Replacements will not be provided unless we are contacted immediately and provided with a time stamped photo. Many factors influence the complete metamorphosis of a butterfly and for those reasons we cannot guarantee the successful emergence of each chrysalis. Should you experience problems after the arrival of your shipment, please contact us so we can trouble shoot and try to determine the cause of the
problem. We must have photos so we can see what you are describing.

Before handling your shipment and each time you work with your livestock make sure to wash your hands thoroughly. If you have pets and use a topical flea/tick treatment it is recommended that you wear gloves. When you receive your shipment, please open it carefully and inspect the contents. If you notice any problems, please contact us immediately and take a photo so we can see what your concern is.

Your Butterfly Eggs will arrive on a leaf in a small organza bag.  Remove the leaf from the bag and place in rearing container. Keep a fresh leaf near the eggs so the caterpillars have fresh food when they emerge. We always will recommend and suggest purchasing caterpillars as sometimes eggs are not fertile and nothing will emerge.

Caterpillars will arrive in an organza bag with plenty of fresh food.  Open the bag and remove the leaves carefully and place in a rearing container near a fresh food source.  Some caterpillars may be getting ready to molt so DO NOT touch them if they are on the side of the bag; simply place a fresh leaf next to them and remove the leaf with caterpillar after it has transferred to the food. *Painted Lady caterpillars will arrive in a 5 -9 oz. rearing cup with instant diet.

Pupa will arrive in a box with packing material; they will be attached to a small ribbon. Remove carefully and pin ribbon to the inside of a rearing container.

Prior to receiving your order make sure to prepare your rearing container and obtain plenty of fresh, pesticide free food.  Even organic plants can be treated with BT which is deadly to caterpillars.  Be sure to ask if the plants have been treated with a systemic or topical application.  DO NOT use a plant treated with a systemic product.  If a topical solution has been used you MUST wait at least 6-8 weeks before using the plant as a food source.

If you are using milkweed cuttings, make sure you are using a pesticide free source. Inspect the milkweed thoroughly for spiders, ants and other predators. The rearing container should be clean; if it has been used previously soak it in a 10% bleach solution for ten minutes, then rinse thoroughly.  If possible, place outside in the sun to dry for six hours; otherwise, allow it to thoroughly dry.

Your food quality is very important.  Plants should be watered lightly to keep roots healthy and leaves properly supple; however, over watering can cause mold to form on the soil that will cause bacteria and lead to disease. If you are using cuttings, smash the stem of the milkweed to allow more water intake to keep the Caterpillars should never be handled.  Please be advised that while some science curricula require experimental activities to take place with caterpillars, you do so at YOUR OWN RISK to the health and well-being of the larvae. Caterpillars and pupae should be left in closed rearing containers as you risk introducing predators to the rearing environment. Temperature and humidity are important to the successful rearing of your caterpillars.  Ideal temperatures are between 70-80 degrees with 40-50% humidity.  If caterpillars are left in the classroom over the weekend with
thermostats lowered you risk the health and well-being of your larvae.

Cleaning sprays and solutions should NEVER be used near your rearing containers.  Some sprays can get into the ventilation system and cause stress or It is important to keep the rearing container clean of frass.  Clean daily to ensure Should you see a problem with your eggs, caterpillars, or pupae take a photo then remove the suspect and place in a separate rearing container to isolate it from the other healthy specimens.  Always remove any sick or dead larvae. Once your caterpillars have pupated, remove the plant food and frass from the rearing container.  Spritz your pupae daily with a water bottle to keep hydrated. All rearing containers should be kept out of direct sunlight and away from vents.

All orders come with a standard $100.00 insurance. This insurance can be claimed if the package arrives later or damaged. Please note you must send us photos of what you are describing to us. You must contact us within 30 minutes of receiving your package if your caterpillars did not survive. Mail us a time stamped photo and email it to info@monarchbutterflies.ca

If you plan on using your own milkweed you do so at your own risk. We cannot guarantee that your milkweed is free from pesticides or chemicals.

Our goal is to educate you and or community on the life cycle of butterflies. They must be carefully raised under the proper condition for a high success rate. If you follow our instructions you will have a positive experience.


Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Monarch Butterflies makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Monarch Butterflies SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Monarch Butterflies BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Monarch Butterflies.
The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Monarch Butterflies is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Monarch Butterflies.
The inclusion of material on this server does not imply any endorsement by Monarch Butterflies, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Monarch Butterflies tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return/Refund Policy

You may purchase merchandise from this Website by using any one of the payment options listed in the Payment section. Monarch Butterflies reserves the right to change its payment procedures at any time without prior notice to you. Livestock items cannot be returned due to their fragility. This is a breed to order industry and we breed butterflies just for your order. The order cannot be canceled returned or refunded. For butterfly release orders for cancellation, you must cancel within 72 hours for a refund. If preparation after 72 hours for your order has not begun we will fully refund your order. For all other items, we accept return within 14 days which excludes custom orders. If the items are returned damaged or in a condition it was not sent, a fee will be charged based on the damage. Please note that orders must be canceled a minimum of 30 days in advance for butterfly kits for refunds. All refunds subject to a 3% fee plus a 30 cent charge. This is a fee that is charged to us per order and if orders are not canceled within 60 days this fee is not refunded. If this fee is not refunded to us we will hold the customer liable for this fee. There is a 5% administrative fee per cancellation. If orders are canceled on a short notice a refund will not be available as the butterflies and caterpillars we raised and breed for your order. Please note that all butterfly orders cannot be refunded after 72 hours after ordering them. We may also provide you an in store credit (excluding shipping and handling). Please note that shipping and handling cost will not be covered by Monarch Butterflies for any replacement orders although our courier companies come with a standard $100.00 coverage. If you like to get coverage on your package notify us. Once your order is processed it may not be refunded although we will do our best to accommodate you and have your satisfaction.

Miscellaneous

VOID WHERE PROHIBITED:Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Monarch Butterflies and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the Province of business registration of Monarch Butterflies shall apply and both parties shall consent to the jurisdiction of said Province's courts, or in the event of diversity of citizenship, the Canada District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Monarch Butterflies with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Monarch Butterflies with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Monarch Butterflies. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.